Privacy policy for Renvero

We process account details, workspace membership, user profile details, job and quote content, customer contact details, messages, review workflow data, uploaded media, support recognition preferences, and accounting sync metadata needed to connect providers such as Xero and QuickBooks.

If you use cloud-backed features, synced data is stored with the service providers that support the Renvero product stack, including Supabase for application data, Cloudflare for API infrastructure, RevenueCat for in-app billing orchestration, and Apple App Store or Google Play when you make an in-app purchase.

When you choose features that need device access, Renvero may request permissions such as camera, photo library, microphone, location, and calendar access so you can capture job media, record notes, find nearby tradespeople, or save site visits. These permissions are used only for the related in-app feature you choose to use.

Some Renvero data belongs only to your account, such as your sign-in details, user profile, consent settings, and device-linked session state. Other data is created inside a workspace and may be shared with teammates or customers as part of the intended product experience.

Workspace records can include jobs, quotes, messages, customer portal activity, review history, uploaded media, and related operational data. If a user leaves a workspace or later deletes their account, we may retain shared workspace records where that is necessary to continue providing the service to the remaining workspace members.

We use your data to deliver the app features you request, such as creating quotes, managing jobs, sharing customer portal links, running review workflows, and exporting invoice details to connected accounting platforms.

We also use limited operational data to secure the service, diagnose failures, maintain the reliability of connected integrations, and track whether an account is still active so we can apply our retention policy over time.

If you choose to enable optional usage analytics in the app, we use product analytics to understand feature usage, diagnose product issues, and improve Renvero. This analytics setting is optional and can be managed from Settings > Privacy & GDPR.

If you choose to support Renvero through an in-app purchase, payment is processed by the relevant app store rather than directly by Renvero. We receive limited billing and transaction metadata needed to record the support event, link it to your signed-in account, and maintain supporter status inside the app and on the website.

If you opt in to public supporter recognition, we may display the public name you choose, your supporter status, and limited supporter profile details on the Renvero website supporter wall. You can manage supporter recognition preferences from inside the app.

Support purchases made through the website may be processed by a different payment provider. Where possible, website support can still be linked to your Renvero account, but in-app purchases are the primary route for in-app supporter recognition.

We keep personal data only for as long as we need it for the purposes described in this policy. Unverified accounts may be deleted after a limited period. Inactive accounts may be restricted, archived, deleted, or anonymised after notice where the data is no longer needed.

We do not treat all stale accounts the same. Personal-only account data may be deleted when no longer required. Shared workspace records may be retained if other users still rely on them. Where practical, we may remove or minimise direct identifiers while keeping the underlying shared business record.

If you want to delete your Renvero account, you can initiate account deletion in the app from Settings > Account > Delete account. The same option is also available from Settings > Privacy & GDPR > Delete account. Deleting your account removes sign-in access and personal account data, while some shared workspace records or legally required records may be retained where necessary.

When data is deleted from live systems, limited copies may remain in secure backups until those backups are overwritten in the normal course of operations.

Some records may need to be kept for longer, including invoice, tax, accounting, billing, fraud-prevention, security, or dispute-related data. In those cases, deletion may be limited and we may retain only the minimum information required for those purposes.

Disconnecting an external accounting provider stops new sync activity from Renvero, although data already created in that provider remains subject to the provider's own policies and retention rules.

You can contact us to request access, correction, export, or deletion of your personal data. We assess each request in line with applicable law and the shared-workspace and legal-retention rules described above.

For privacy questions or data requests relating to Renvero, contact renveroapp@gmail.com.